FAQ
How long does shipping take?
Standard processing time is 2-5 business days. Once shipped, delivery times vary by location. You'll receive a tracking number via email to monitor your package.
Do you ship internationally?
Yes, we ship worldwide. All shipping costs are included in the product price for your convenience.
Can I return or exchange an item?
We do not accept returns or refunds. We ensure our products look exactly as shown in photos. Please review all product details, size guides, and images carefully before purchasing. If you have questions, contact us on Instagram, Telegram, or Discord before buying.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe checkout system.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also view your order status in the 'My Orders' section if you're logged in.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately on Instagram, Telegram, or Discord with photos of the damage. We'll work with you to resolve the issue.
Do you offer discounts or promo codes?
Yes! Follow us on social media for exclusive promo codes and limited-time discounts. You can also enter promo codes at checkout.
How do I know what size to order?
Check our Size Guide page for detailed measurements. Our pieces have a modern, slightly oversized fit. If you're unsure, contact us on social media and we'll help you find the perfect size.
Are your products limited edition?
Many of our pieces are limited runs. Once sold out, they may not be restocked. Follow us on social media to stay updated on new drops and restocks.
How do I care for my Cold Trap gear?
See our Care Instructions page for detailed care guidelines. Generally, machine wash cold, hang dry, and store properly to maintain quality.
Can I modify or cancel my order?
Orders are processed quickly. If you need to modify or cancel, contact us immediately on social media. We'll do our best to accommodate your request if the order hasn't shipped yet.
Do you have a physical store?
Currently, we operate exclusively online. Follow us on social media for updates on pop-ups and future retail locations.
STILL HAVE QUESTIONS?
Reach out to us on Instagram, Telegram, or Discord. We reply within 24 hours, usually much faster.